Employee Interview – Nhoupinh Vongphrachanh

1. Tell us your name. Nhoupinh, rhymes with Ron White’s pronunciation of “coupon”

2. What is your position here at Performance and can you briefly sum up your job? Product Technical Support which involves answering customers’ cycling-related questions (and sometimes cycling-unrelated questions such as “What’s a Nhoupinh?”) through chats, emails, phone calls, and also pretty much doing whatever G-Money says without too much protest

3. How long have you been working here? Little over two years

4. What (if any) other positions have you held here at Performance? Reluctant how-to actress and catalog model

5. What bike(s) do you ride? I used to ride a Scattante R-330 flat bar road bike which I sold (regretfully) to make room for a refurbished Terry Gambit which will soon be replaced by a Surly Pacer which will ultimately be replaced by the Platinum Series 2010 Scattante CFR Pro Dura-Ace Di2 road bike (product placement!).

6. Where would you ride if you could ride anywhere? Rome

7. What hobbies/interests do you enjoy other than cycling?Playing tennis, painting, watching Jean-Claude Van Damme movies, reading humorous short story collections like “Dress Your Family in Corduroy and Denim” and shorter one-liner collections like “You Might Be a Redneck If”.  I’d like to find time for sewing a few tops and dresses for Spring/Summer.  If you see me wearing something similar to the Gordon Gartrell knock-off  made by Denise Huxtable for Theo–you know, a shirt with an asymmetrical collar, a sleeve that is way longer than the other, and buttons and button holes that just don’t line up quite right–you can correctly assume that I found the spare time.

8. What one question would you like me to ask the next person?Should Christopher Guest, Michael McKean, and Harry Shearer team up to produce a fictionalized documentary about the quirk-filled world of cycling?  Maybe they can ad-lib as ambitious yet ill-prepared sixty-somethings competing in the RAAM; it could be called “Bonking USA” or “Spinal Tap, Padded”.  Christopher Guest’s character can show off his Campy 11-speed cassette and explain how his complete inner structure (medically accurate) was sublimated onto a jersey.

Question from David Wilkes: Are you going to ride to work for Bike to Work Week? Yes.

6 thoughts on “Employee Interview – Nhoupinh Vongphrachanh

  1. Again, why does Performance spend time and resources on cheesey personality profiles while their website is in dire need of maintenance?

    The stated address for returns at:


    is WRONG!

    The zipcode fOr the address is wrong AND, apparently the address itself is wrong.

    If we want to be friends we’ll go to Facebook.

    For now let’s just focus on getting the information factually correct….

    1. Thanks again for the notification about the returns address on our site; we have updated the zip code to 27517-6330 (that other zip code was for our P.O. Box). As for contacting our webmaster, just go to http://www.performancebike.com/bikes/ContactUs_10052_10551_-1 and click on “Web Support” by the “Department” drop-down menu. Please contact our Customer Service department at 800-727-2453 or customerservice@performanceinc.com if this caused any issues for you with returning product.

  2. You can certainly see your skills within the work you write.

    The world hopes for even more passionate writers such
    as you who aren’t afraid to say how they
    believe. Always follow your heart.

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